Frequently Asked Questions
Follow the below steps to get started and to ensure you don't miss out on any of your classes.
Please also ensure you have read through our terms and conditions before enrolling into any class.
HOW TO BOOK A CLASS
Book all your future classes easily with us through our new app Groovio! All classes can be found under schedule and are self-explanatory but if you need some extra help we have written instructions and a video to guide you through making your first booking!
-
Open the Groovio app and go to the studio
-
Click View Schedule (Select a correct location if multiple location studio)
-
Select the date for the first class
-
Click on the relevant class
-
Click to Book Now
-
Click Accept on any Important Information
-
Alter Booked For if booking for a family member
-
Tick Box Pay in Full if wanting to not just pay deposit
-
Tick Box Accept Waiver Policy
-
Click Pay Now
-
Enter Payment Details (if they have a purchase option that can be used on this class it will come up as an option to select)
-
Tick Box Save for future Groovio payments if wanting to use the payment method in the future
-
Click Pay Button
We can’t wait to see you in a class soon
HOW TO CANCEL A CLASS
Manage your own schedule and let us know if you need to miss a class for the term by cancelling the class yourself! By doing this before the class occurs you will receive a free make-up class to use on a similar class before the term ends.
1. Click on the upcoming class in the app
2. Scroll across to the required session and click Cancel Class
3. Confirm you wish to cancel the class
4. *If a Makeup class is available you will see this below
What happens during term breaks?
ALL MEMBERSHIPS will be automatically paused. No need to action on your end!